Privacy Policy
This page explains the categories of information used to operate, secure and improve this website and respond to enquiries.
Enquiry information
When you submit an enquiry form, we store the contact and requirement information you provide, such as your name, phone number, optional email, area and message, so the business can respond to that enquiry. Form submissions are operational lead records and are not dependent on analytics consent.
Analytics and campaign measurement
With analytics consent, we may record anonymous visitor/session identifiers, page views, referrer, campaign parameters, advertising click identifiers such as GCLID, GBRAID or WBRAID, device/browser details and interaction events such as WhatsApp, phone, form-start and successful-form events. If analytics consent is not granted, optional campaign attribution is not attached to the enquiry record.
Essential security information
The server may keep a minimal essential security record for abuse prevention, rate limiting, suspicious paid-traffic review and operational diagnostics. This can include request time, a short-lived security-session identifier, request path, user agent, IP address or an IP-derived hash, limited network metadata, and whether a request carried an advertising click marker. Advertising click identifiers used by this security ledger are stored only as one-way hashes rather than raw click IDs. Detailed page/CTA interaction events and optional campaign attribution remain consent-based. An IP address should not be treated as a verified identity, and IP-derived location is approximate.
Why we use information
To respond to enquiries, prevent spam and abuse, operate the website, understand campaign effectiveness with consent, measure conversions and improve service pages and user experience.
Your choices
You can decline analytics in the privacy controls. You can also contact the business to ask about access, correction or deletion of personal information, subject to legal, fraud-prevention and legitimate security retention requirements.
Retention
Analytics and raw IP retention are controlled by administrator settings. Raw IP values are intended to be temporary and can be anonymized while retaining a one-way hash for abuse-prevention continuity. Enquiry records may be retained for business follow-up and record-keeping and should be removed when they are no longer needed.